Sources of information and support about alopecia

Many young people we talked to felt very alone when they were first diagnosed with alopecia. Some said their doctors gave them little information or emotional support and they looked for information themselves in other ways. The main source of information and support was other people with alopecia. Other sources of information and support, both practical and emotional, include:

Emily thinks talking to others with alopecia, as well as friends and family, is an important source of support.

Age at interview 20

Gender Female

Age at diagnosis 19

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Types of information about alopecia

Many said hearing other people’s experiences with alopecia was a key source of information and support for them. Emily also read academic research papers about alopecia and treatments. Danny’s mum looked online for information but he has never looked himself. Emilie has looked up a few things online, such as treatments or other people’s stories, but says she’s “not one for sitting hours on end looking at my condition”. A few people said they had searched for stories of famous people who had alopecia, which helped them to feel better about themselves and the public profile of alopecia.

People had used the internet to find information about:

Arti used the Alopecia UK website and posted on their forum to get advice about wigs.

Age at interview 22

Gender Female

Age at diagnosis 22

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Reading about and talking to others with alopecia

People shared stories online using forums, discussion groups, social media, blogs and charity websites and in person, including groups and days out run by the Alopecia UK charity. Some people read other people’s stories on forums without posting themselves. Rochelle and Becky both find it helpful to read other people’s blogs to see whether others felt the same way as them. Becky says reading these blogs help her to worry less.

Ben joined an alopecia areata Facebook group. He says it gives him a sense of community and a support network.

Age at interview 18

Gender Male

Age at diagnosis 14

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Grace stays in touch with another girl with alopecia who she met at an Alopecia UK national event. Talking to her helps Grace feel less isolated and alone.

Age at interview 18

Gender Female

Age at diagnosis 10

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Online videos were mentioned by some people. Rochelle and Hannah both used YouTube videos to learn how to manage their hair loss, find products and wigs. Annie X and Rosie watched YouTube videos on different ways to apply makeup.

Watching YouTube videos of people who have alopecia helped Hannah to cope with her hair loss.

Age at interview 21

Gender Female

Age at diagnosis 16

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A tutorial for people with no eyelashes or eyebrows gave Rosie tips on how to apply make-up.

Age at interview 18

Gender Female

Age at diagnosis 12

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Some people felt there were particular benefits of online information and support:

  • finding it easier to talk about emotions
  • feeling more comfortable about talking to others than face-to-face
  • having access to support any time of day or night and especially on ‘bad days’
  • feeling part of a community
  • being able to access people all over the world and getting information about treatments in other countries

Others said they would rather meet and talk in person. Rochelle says that “especially in the Black community, people love to talk about hair and what you do with your hair and how you do it.” She gets advice on products from other people at hair salons.

Many people said knowing about and meeting others with alopecia helped them feel less alone, especially as many thought of it as a ‘hidden’ condition. Grace and Danny both met and made friends with other people their age at events organised by Alopecia UK. Arti goes to her local support group. Before attending the group, she said she had no idea that there were people living in her area with alopecia.

Danny has met other young people with alopecia. He went to a theme park on a trip organised by Alopecia UK.

Age at interview 14

Gender Male

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Many people talked about wanting to raise awareness about alopecia because they found that other people often don’t know much about it. Sometimes other people had assumed that their hair loss was caused by chemotherapy treatment for cancer. Some young people with alopecia tried to raise the public profile of the condition through a variety of means, such as social media and blogging, giving assemblies at school and fundraising for Alopecia UK. Hannah makes online videos about her experiences of alopecia to help others. Ben set up a Twitter account to let others know they could contact him for support.

Rosie uses social media to raise awareness of alopecia.

Age at interview 18

Gender Female

Age at diagnosis 12

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When Ben shaved his head and put a picture online, he was overwhelmed by the positive response he received and the support from his peers at school.

Age at interview 18

Gender Male

Age at diagnosis 14

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Imogen feels more confident now and hopes modelling will raise the profile of alopecia.

Age at interview 17

Gender Female

Age at diagnosis 7

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However, some people found it scary when they thought about making their alopecia public and visible to others. Annie X and Beth both said they didn’t like photos of themselves on Facebook because it affected their confidence and they sometimes compared themselves to others. Krista didn’t talk about alopecia on Facebook because she didn’t want people to feel sorry for her.

Annie X closed down her Facebook account because she was comparing herself to others which made her feel anxious and upset. Now she only uses Twitter.

Age at interview 15

Gender Female

Age at diagnosis 11

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Not everyone wanted to talk about their alopecia to others. Some felt it was unnecessary. Annie Y has had alopecia since she was 3 and always wears a wig. She doesn’t tell many new people she meets and only when she knows them well because she doesn’t want to be known as “the girl with a wig”. Meghan doesn’t feel her alopecia is severe enough to need support from anyone else apart from family and friends. She didn’t think it would be helpful for her to “sit and talk about feelings”. People’s approaches to talking about alopecia sometimes changed. Ben said he used to “bottle up” his feelings about his alopecia but is now more open about it.

A few people felt talking to others might make them more upset. When Krista’s hair fell out rapidly at the age of 22 she didn’t want to talk to anybody about alopecia, but now she thinks it would have helped if she had. Beth had alopecia patches as a toddler which returned again when she was 11 years old. She says she found little support online that she could relate to. Sometimes people disagree with other people’s views on forums which can cause conflict and upset, as Imogen found when she got negative feedback from others about the views she expressed on the triggers of alopecia areata. A few people said they felt worried or daunted about talking about their feelings in a group of strangers and Emilie says she would prefer it if it was a small group.

Initially, Emma was nervous about going to her local alopecia support group but it was really useful and now she recommends it to others.

Age at interview 23

Gender Female

Age at diagnosis 14

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Sometimes reading other people’s posts on online forums can make Beth feel worse.

Age at interview 24

Gender Female

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Jobs, work and alopecia

Some of the young people were currently working or had experience of part-time jobs. Most people said alopecia didn't have a big impact on their...