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Terms and conditions

Welcome to Use of this website means that you agree to these terms and conditions. If you do not agree with these Terms please do not use the Service.


The dipex charity is a UK-registered charity, number 1087019 and a company limited by guarantee No. 4178865.

Website means or any other service, website or software applications Under the dipex charity’s control (together, known as the “ Service” or “Service”)

‘You’, ‘your’ and ‘yours’ means the person(s) accessing the Website.

‘We’, ‘us’ and ‘our’ means the dipex charity.

‘Material’ means any information, data,text, graphics, links, programming code or other material published, contained or available on the Website.

‘Terms and Conditions’ means the terms and conditions set out below

Changes to the terms and conditions

We reserve the right to change these Terms and Conditions at any time. Please check back regularly because the amended Terms and Conditions will apply to your continued use of the Website.

Contacting us

If you have any questions about these terms and conditions email


This website is aimed at people within the United Kingdom. We cannot guarantee that the information provided here will be relevant to users in other countries.

Material on the Website

Although the information on the website is compiled with care, we do not make any warranties or representatives regarding its accuracy and reliability. We do not warrant that errors in the content will be corrected.

Material on the Website is for information only. We assume no responsibility for how you use the information on the Website.

Some of the video interviews may contain swearing or adult themes.

Quotes and interview excerpts that appear on the website come from research interviews. We cannot guarantee that information shared is always accurate or up-to-date, it should be taken as a representation of one person’s experience and view at that point in time.

Experiences and opinions that are expressed in the interviews are those of the interviewees and do not necessarily represent the views of the Dipex Charity.

Medical information

Any medical information that appears on this Website is for information purposes and not intended to replace professional medical advice. Please consult an appropriate professional for advice relevant to your situation.

Medical or health professionals using this Website are advised to do so for general information purposes only.


We may provide links to sites owned and operated by third parties for information. We are not responsible for, nor have we verified, the content on these sites. If you choose to follow links to other websites, it is at your own risk.

If you wish to link to this site or frame it, please contact us to ask permission

Use of the website and copyright

All material contained on this site (including its selection and arrangement) is protected by copyright or other proprietary rights which belong to the dipex charity and its licensors. All rights are fully reserved. All data obtained by the dipex charity is held and used in compliance with the Data Protection Act 1998.

You are not permitted to change, store, copy, publish, sell or distribute any such material without our prior consent in writing.

The personal use of the website is free and covered by these Terms and Conditions of Use but we ask that organisational/corporate/institutional users support the charity by subscribing to its Dipex+ service.

Service access

Whilst we try to make every effort to ensure that the Website available 24 hours a day, we shall not be liable if the website is unavailable for periods of time for any reason.


Neither we, nor any other party involved in creating, producing, maintaining or delivering the Website, will be liable for any amount or kind of loss or damage that may result to you or a third party including without limitation any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, whether in tort, contract or otherwise (including without limitation negligence) in connection with: your use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites; or any amount or kind of loss or damage including without limitation any loss or damage due to viruses that may infect your computer equipment, software, data, or other property on account of your access to, use of, or browsing the Website or your downloading of any Material from the Website or any websites linked to the Website.

In so far as we are able we exclude all liability for all direct, indirect, punitive or consequential loss or damage which arises out of or in connection with the use of the Website.

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977), fraud, or misrepresentation as to a fundamental matter.

Privacy and data protection

We are committed to protecting your privacy online, please see our Privacy policy.

Governing law

These Terms and Conditions shall be governed by the laws of England and any dispute arising from these Terms and Conditions or your use of the Website shall be subject to the exclusive jurisdiction of the English courts.