Flo and her husband Fred

Flo was diagnosed with CKD 3a with proteinuria in May 2011 after routine tests. She was referred to the hospital for further investigations and has chosen to remain under their care as she feels greater confidence in the consultant than the care provided by her GP surgery.

Flo was already having regular check-ups for her cardiovascular problems (AF and high blood pressure) when in May 2011 a routine test revealed that she was passing a significant amount of protein in her urine (proteinuria). However, she only found out more recently that she had a medical diagnosis of Chronic Kidney Disease Stage 3a recorded in her notes, when receiving a copy of the letter from her consultant to her GP which mentioned the term CKD.

Flo had been having 6 monthly check-ups with her surgery when 3 years ago, her GP told her that a significant amount of protein had been found in her urine sample and that her kidneys were leaking. The GP repeated the test, producing the same results and referred her to see a kidney specialist in hospital. He told her that she might need a kidney biopsy but that there was nothing to worry about. However, Flo worried that she might need to go on dialysis or have kidney cancer and felt very anxious whilst waiting for her hospital appointment. A nurse that Flo was seeing regularly at the time picked up on her anxiety and explained in more detail what the GP might have meant by leaking kidneys. The nurse managed to reassure Flo that her problem was likely to be non-serious and treatable.

Flo was on blood-thinning warfarin medication at the time, so the consultant at the hospital decided against carrying out a kidney biopsy as it would have required a hospital stay and might have caused Flo to have a major bleed. However, as a result of the referral, Flo’s cardiac care was taken over by the hospital and she was prescribed additional medication (losartan) to lower her blood pressure as this was seen as the main driver of her decline in kidney function. For the last 3 years, her kidney function has been stable, getting neither better nor worse.

A few months ago the hospital offered to transfer her back to her GP for kidney monitoring, but despite longer travel times she prefers to be seen by her consultant as she has greater confidence in her medical knowledge and competence. Flo has experienced a number of occasions when her regular GP’s decision-making about necessary investigations and medication was called into question by hospital consultants. For example, her GP had told her that her breathlessness and high blood pressure were due to her not taking sufficient rest before using the blood pressure machine in the waiting room. However, her consultant recently informed her that self-service blood pressure monitors are inadequate to obtain accurate readings for patients with atrial fibrillation.

Flo finds the nurses and consultant she sees at the hospital more forthcoming with information and taking the time to explain things. She also finds it very helpful to receive summary letters of her test results and treatment plan. In the past, she has taken a letter to her GP to make a case for why she should remain on a particular type of statin, even though the GP had suggested a change in prescription. She trusts her consultant and has a direct telephone line she can ring if she has concerns. She now sees her GP every 6 months for a check-up, but continues to have her more thorough annual exam with the hospital consultant. She no longer worries about her kidney health as she feels confident in their care.

Flo’s GP and nurse have occasionally advised her on diet and exercise, but she feels their suggestions can be quite unrealistic for her circumstances. She does not feel that weight loss is something that she wants to bother about at her age and is grateful that the health professionals she sees usually don’t put pressure on her to change her habits further than she has already had to.

Flo has found pharmacists a useful source of information for finding out what medications are safe to use for her. She has been told to avoid non-steroidal anti-inflammatory drugs (NSAIDSs) but was surprised to find out that even something so seemingly innocuous as Bonjela (containing choline salicylate) could affect the readings of her warfarin blood tests. She now is very careful about using additional prescription or over the counter medication and makes sure she reads the information leaflets. Occasionally, Flo also makes use of her computer to find out health information from the internet.

Flo is not aware of anyone in her family having kidney problems, but thinks her decrease in kidney function is due to her lifelong history of high blood pressure, which she suffered with badly in both her pregnancies. She also wonders whether one of her kidneys could have been injured when she had complex surgical procedure on her bowel over 30 years ago.

More recently, Flo has switched to a new GP at her surgery that was recommended to her by a friend with similar health concerns. She is pleased that the new GP agreed to switch her from warfarin to rivaroxaban as she finds this medication a lot less restrictive with regard to food and timing of meals and it also removes the need for her to have frequent blood tests. She is grateful that her new doctor has shown empathy with the severe pain she intermittently experiences from her gout and is willing to prescribe adequate amounts of pain relief (paracetamol and tramadol), trusting her to manage how much she needs to take. She found it reassuring to be shown a graph of her kidney function development over time at her last appointment. She thinks having 6-monthly check-ups is the right frequency and feels the appointments give her the peace of mind to be able to forget about her kidneys as a health concern in the time between.

Flo was worried after learning from her GP that her kidneys were leaking protein into her urine. But she felt reassured after a nurse that she saw regularly explained what this meant.

Age at interview 70

Gender Female

Flo has multiple health problems and finds that the exercise advice offered to her by health professionals is often unrealistic for her circumstances.

Age at interview 70

Gender Female

Flo had been told that her kidneys were showing signs of wear and tear but not to worry. But she said that being told, Don’t worry’, actually caused her to worry.

Age at interview 70

Gender Female

When inviting Flo to take part in this interview, her GP showed her a graph of her kidney performance that she had not seen before. It was reassuring to see how it had stabilised.

Age at interview 70

Gender Female

Flo regularly attends a hospital renal unit for her kidney checks. She has found it reassuring meeting people who have come out the other side of a kidney transplant.

Age at interview 70

Gender Female

Once a year Flo has blood and urine samples taken and her weight and blood pressure checked by the practice nurse. When the test results are through she sees her GP for a medication review.

Age at interview 70

Gender Female

Although Flo has her blood tests taken at the GP surgery in preparation for her annual consultation with a kidney specialist, the consultant does not automatically get told when the results are available on the hospital computer.

Age at interview 70

Gender Female