Tagbo and his family go to the doctor for routine check-ups. He is very happy with his GP and feels that she is someone they can rely on as a family’.
Tagbo and his family come from Nigeria and go back to visit from time to time. They see their GP before each trip to get the injections and medications they need. He and his family also see the GP for routine check-ups. His mum usually makes the appointment, and Tagbo goes with his parents and sometimes his brother too. They have never had to wait more than a couple of days for an appointment. As the surgery tends to be fairly busy, though, they usually try to get there an hour before the appointment.
Tagbo prefers to see one particular doctor, who he describes as friendly, bubbly’, informative and professional. She recognizes Tagbo and his family when they see her and always asks how they are. He finds it comforting having a doctor they can rely on as a family’. He has had no problems talking to the doctor, and feels that she addresses him as well as his parents.
For Tagbo, a good GP is someone who is in touch with the patients. Being reassuring is an important quality, too, and having a positive outlook no matter how dire the situation is. Tagbo also felt that GPs would connect better with young people if their consultations were more informal, and if they didn’t use medical terminology because it’s going to frighten the patient’.
Although Tagbo was happy with his local surgery, he felt that it would appeal more to younger people if the waiting room had a separate section for children and young people with different health-related activities and quizzes. As patients spend a lot of time waiting for appointments, he felt that better information in waiting rooms would help raise awareness of health problems. He would also like to see more information on topics relevant to young people such as sexual health, relationships, drugs and alcohol.
Tagbo was unaware that patients could visit the GP for problems such as emotional distress, bullying or exam stress, but said that it was important for people to know this. He felt that most people rarely sought help for emotional problems because they aren’t seen as actual proper illnesses.
Tagbo felt that local surgeries should take advantage of digital technology, like having an online booking service, but had mixed feelings about telephone and email consultations. He advised young people to talk to their parents about their health problems and then see the GP this would also help them to get to know how local health services work.