Choosing a care home
This page covers:
• Where to find information and how to get started
• Things to consider, like type of care, location and cost
• How good care can mean different things to different people
Choosing a care home is often a once in a lifetime decision. Although some people had helped family members with looking at care homes before, most said they didn’t know where to start. If the need for full-time care is quite sudden, it can be really difficult to choose the right place in a hurry. People said that they wished they had thought about it sooner, or even looked at what was available locally before they needed to move to residential care, especially as care homes often have waiting lists. Many people asked friends and colleagues for recommendations of local residential care homes.
Richard chose not to take part in a biobanking study. Whilst he was mostly happy with his decision, he doesn’t want to dissuade others from making their own choices.
Where to start
People told us that the internet was a good place to find information about care homes. Some people used the Age UK or Alzheimer’s Society websites which provide information about what to look for and also have useful checklists. The Care Quality Commission (CQC) website reports on the facilities and quality of care homes. Some people said they found the CQC website useful but stressed that it is important to go and look round the care homes if you can.
Luke thinks the idea of informed consent is questionable when it’s uncertain how your data may be used or shared in the future.
Some people said they were given a list of providers from their local council adult social care department. However, they said that they were disappointed not to be given more guidance on which care homes were suitable. Tracey said she felt ‘really alone’ looking for a home for her parents who were living with dementia. Some people found the discharge teams at the hospital were supportive or signposted services that could help them find a care home to suit their needs.
Residential and nursing care homes
Care homes provide care for people 24 hours a day. There are different levels of care home, for example, a residential care home can only provide social care but does not cover nursing needs. Margaret’s husband lives in a residential home that specialises in dementia care but it is not a nursing home. If he needs nursing care in the future he would have to move to a new home. This may affect the cost of care or the way it is funded, see more about NHS funding in What is continuing healthcare (CHC)?
Getting the right level of care can be difficult. Jennifer said that she didn’t want to lose her independence but needed access to flexible care as her needs changed. Some people thought it was helpful to be in a place that could provide whatever care is needed to the end of life.
Gareth took annual leave to attend a study visit. He didn’t think he could tell work it was a medical appointment and instead tried to frame it as a community service activity, but in the end had to take it from his holiday entitlement.
Location
When choosing a care home, people thought location was very important. They looked for a home where friends and family could easily visit.
Mr S and his wife were asked to provide saliva tests when they joined a parent and baby study. They were given equipment to take samples with at home.
Although location was important, there were many other factors that people considered.
Cost of care
People told us it is important to ask about the weekly cost of care homes as there is no point in spending time looking round if it is not affordable. Care fees can vary greatly across different parts of the country. People also found that things like furnishings affected the cost of a room but said it was more important to think about the way the carers interact with residents than ‘five star hotel quality surroundings’.
Lucy says researchers need to be flexible about the way they collect data to make it comfortable for participants and ensure participants know they can opt out if they want to.
As well as paying for care, the fees paid to care homes cover the room, meals and utilities such as heating and electricity. However, people said they were disappointed to find they had to pay for extras such as hairdressing also some families said they had to take some of the laundry home.
Leigh wants trans kids who are self-harming and suicidal to be prioritised much more.
Many care homes run activities for residents which are included in the fees. Some places also run special outings which have to be paid for.
Douglas can adjust the dates of his next follow-up appointment if needed. He is retired now but feels he could have told his work he was needing time off and this would have been fine.
What is good care?
Good care can mean different things to different people. One of the important things people told us about care homes is whether the residents are given choices in their daily routine.
Luke is impressed with the level of feedback he gets from a twins study he is part of. He thinks this helps keep participants enrolled.
For people living with dementia, there may be restrictions on their movement in and out of the home, for their own safety. It is important that the care home is inspected to make sure that their procedures are appropriate. These checks are called ‘Deprivation of Liberty Safeguards’ (DoLS). Although this can be worrying for families, it is an extra check on the suitability of the care provided.
Mr S thinks some people might not want to answer questions that are personal or seem irrelevant, and he encourages researchers to carefully phrase their questions and explain why they want to know.
Special care at the end of life is also a consideration. Although few people talked about this, those that did found it a comfort to know that there was a plan for end of life for their loved one.