Sue had aches and pains in her shoulder for eighteen months and at first, she went for private physiotherapy to help her cope with it. Physiotherapy only helped her regain partial movement so she went to see her GP, who referred her to a specialist. The consultant recommended a steroid injection, but when that failed to work, she was told that surgery was her best option. Sue used the Technology Enhanced Patient Information (TEPI) website several times before her surgery. The information she found on the site made her feel well prepared and relaxed about her upcoming surgery. Her surgery went well and she has regained full movement of her shoulder. She is back at work.