For three years Olive experienced shoulder pain and received a number of treatments which either provided short-term relief or did not work. Towards the end of the three years, she was in such severe pain that she was put on opiates. Her husband wrote to the Nuffield Orthopaedic Centre, an NHS hospital explaining her situation and asking for help. He was fearful for her emotional and physical wellbeing. Within weeks of seeing the specialist, Olive had her surgery. Since then, things have much improved and she has regained a lot of her arm and shoulder mobility.