Mary is Jessica's mum. At the time of the interview Jessica was 20 years old. Jessica has systemic juvenile chronic arthritis and was diagnosed when she was 22 months old. Mary talked about the physical and emotional challenges she and Jessica faced when Jessica's arthritis was not under control.

Debbie is Chantelle's mum. Chantelle is 16 and has chronic juvenile psoriatic arthritis. Debbie provided emotional and physical support to Chantelle when she was struggling with arthritis and bullying. At one point Debbie did not give Chantelle her medication because she was afraid of the side effects. This changed when the doctors said that harmful side effects were rare.

Kerrey is married and has a son of 7 months who was diagnosed with a cleft lip at a 20 week scan. He was born with a bilateral cleft lip which was repaired at 6 months. Kerry and her husband had no prior experience of cleft in their families and have found both practical and emotional support in their cleft nurse.