Sue had aches and pains in her shoulder for eighteen months and at first, she went for private physiotherapy to help her cope with it. Physiotherapy only helped her regain partial movement so she went to see her GP, who referred her to a specialist. The consultant recommended a steroid injection, but when that failed to work, she was told that surgery was her best option. Sue used the Technology Enhanced Patient Information (TEPI) website several times before her surgery. The information she found on the site made her feel well prepared and relaxed about her upcoming surgery. Her surgery went well and she has regained full movement of her shoulder. She is back at work.

• Bone surgery: Shoulder surgery

For three years Olive experienced shoulder pain and received a number of treatments which either provided short-term relief or did not work. Towards the end of the three years, she was in such severe pain that she was put on opiates. Her husband wrote to the Nuffield Orthopaedic Centre, an NHS hospital explaining her situation and asking for help. He was fearful for her emotional and physical wellbeing. Within weeks of seeing the specialist, Olive had her surgery. Since then, things have much improved and she has regained a lot of her arm and shoulder mobility.

• Bone surgery: Shoulder surgery

Rosemary had restricted movement and pain in her shoulder, and was told that surgery was the best option. The operation went well but her recovery took a lot longer than she'd expected. Since surgery, she has had lots of bruising on her shoulder and chest.

• Bone surgery: Shoulder surgery

For several years, Jenny complained of pain and lack of shoulder movement. She was given cortisone injections but there was no improvement. She had shoulder surgery but she is still having shoulder pain. Pain is affecting her everyday life in many ways including sleep and overall mobility. She has arthritis and has had problems with her knees, hips and back. Before her shoulder surgery, she was already on long-term painkillers for her other health issues.

• Bone surgery: Shoulder surgery

Jasmine slipped and fell in the snow and was told she had a fractured shoulder. Her injury limited the movement in her arm and was affecting her ability to carry out her work duties. She was initially given an injection for pain relief and she also attended physiotherapy sessions for six months. These treatments did not improve her arm's mobility. She eventually saw a specialist and was told she needed surgery. Jasmine's surgery went well and she gradually regained movement in her arm but remains wary of using her right arm when restraining clients at work.

• Bone surgery: Shoulder surgery