Rhian

Rhian sustained a burn injury to her forearm caused by hot coffee when she was 27 years old. When Rhian attended the hospital for treatment, her burn was incorrectly assessed, and this led to her contracting an infection. Rhian’s advice to healthcare professionals is to be honest with patients about how long the burn may take to heal.

Rhian was in her parents kitchen when she accidentally put her arm under a running cafeterie and hot coffee was poured on her forearm. Immediately after, Rhian placed her arm under cool running water before ringing NHS 111 for further advice. Her forearm was kept under cool running water for around 40 minutes and then Rhian was taken to a Minor Injuries Unit.

At the Minor Injuries Unit, Rhian was given incorrect medical advice and this resulted in her contracting an infection which began to spread up her arm. When Rhian went to A&E a few days later at the request of her GP, she was told she would need to be seen by a consultant at a burns unit. From there, she was told she would need to be admitted as an inpatient because of the infection.

Rhian found her time at the burns unit to be “relaxing” and a “really positive” experience. The staff were “kind and caring” and having time to rest allowed Rhian “time to breathe” and helped her to realise that there was more to life than she originally believed.

Although she does still sometimes struggle with accepting the appearance of her burn, in time, Rhian began to see her scars as a unique part of herself. In the beginning, she was worried about people asking questions about her burn because it is in an easily visible place. However, Rhian didn’t want thoughts about the burn to dominate her life so she began to try and accept it and “move forward”.

Rhian’s advice to other people with a burn injury, specifically those who are still in recovery, is that “having a burn takes a lot out of your body and that it’s going to take a while to heal”.

Rhian found it useful to focus on other areas of her life to distract her from her burn.

Age at interview 28

Rhian sees her scar as “part of me”, and an experience that has made her more confident.

Age at interview 28

Rhian said that her scars make her unique.

Age at interview 28

Rhian didn’t want the burn to take over her life.

Age at interview 28

Rhian said that being self-employed allowed her to prioritise her well-being.

Age at interview 28

Rhian believes it is important to look after your mindset whilst recovering.

Age at interview 28

Rhian told us that her stay at the burns unit was relaxing.

Age at interview 28

Rhian started to feel unwell and the area surrounding her burn was red. She went to the hospital where she was told her burn was infected.

Age at interview 28