Jasmine’s daughter was 3½ when she sustained a burn injury to her abdomen when she reached onto a countertop and pulled down a cup of boiling water. Jasmine describes feeling upset and guilty about the incident, though believes the passing of time has helped her to heal.

Jasmine and her family were on holiday in the U.K. when her daughter aged 3½ sustained a burn to her abdomen. Jasmine had just poured boiling water from a kettle into a cup and placed it on a kitchen countertop. Her daughter reached for the cup and accidentally spilled the boiling water over herself, burning her abdomen.

As Jasmine was unsure about how to best treat a burn injury, she looked online for first-aid advice. After applying cold water to her daughter’s abdomen, she travelled to a nearby clinic who were able to give them the attention they needed and referred them to a bigger clinic to change the burn dressings.

When Jasmine and her family arrived at the bigger clinic, the staff were surprised she had been referred to them as her daughter’s burn was relatively small in size. The staff also made a comment saying, “I don’t even think you should be here”. Jasmine felt this was unprofessional of the staff to say in front of her and her family.

Before her daughter’s accident, Jasmine and her family did not realise how common burn injuries are, or that the care of burns is often long-term. Initially, she believed the burn would “go away” after it is cleaned and dressed. Jasmine said her family were “learning as it happened”.

Jasmine’s experience of burn care was mixed. On the one hand, she felt “grateful” that there was a specific facility where her daughter could be treated and where she would receive expert care. On the other hand, however, Jasmine felt that the aftercare she received was “non-existent” and this made the recovery period for her daughter more challenging. Jasmine felt that she was not given enough information or advice about how to manage her daughter’s scar, such as which creams may minimise scarring. She believes this may be because of lack of resources and funding within the NHS.

Jasmine believes it would have been beneficial to speak to someone about ongoing skincare after her daughter was discharged. She felt that the “very present and painful” issues, such as dressing changes, were dealt with adequately, but that psychological and ongoing skincare could have been prioritised better. Jasmine believes that mental health and physical health go “hand in hand”, so healthcare professionals should treat each aspect equally.

Her advice to parents of children with burn injuries is “be kind to yourself”. Jasmine wants other parents to be aware of not only how their child is feeling, but how they feel themselves, too.

Jasmine went to her friend, who was a dermatologist, for advice about managing her daughter’s burn.

Jasmine, whose child had a burn, feels more equipped to deal with challenging situations as a parent.

For Jasmine, regularly applying creams to her daughter added another tasks to being a mum.

Jasmine spent a lot of time applying moisturiser to her daughter’s burns.

Jasmine felt that she was left on her own to manage her daughter’s burn once it had been initially treated.

Jasmine felt that a better balance of empathy was needed.