Experiences of trans and gender diverse young people
Messages to healthcare professionals
Content warning: mention of suicide risk
The trans and gender diverse young people we interviewed had many messages for healthcare professionals. They suggested some key ways in which GPs and healthcare professionals could support their patients, including:
- Improve knowledge of trans healthcare processes
- Understand the diversity of trans bodies and pathways
- Be proactive in getting training on trans issues
- Listen to your trans patient and believe them
- Respect that trans healthcare is urgent and have compassion
- Engage with the local trans community
- Be respectful with language and questions
Improve knowledge of trans healthcare processes
Many trans and gender diverse young people told us they wish that GPs and healthcare professionals had better knowledge about trans healthcare. Steps they could take included educating themselves on up-to-date procedures, processes and pathways for trans patients.
- Tyra suggested healthcare professionals ‘should be aware of the services that are available’ for trans healthcare.
- Henry said, ‘It would be good for [doctors] to have a knowledge of the gender clinics that exist and how each of them works.’
- Declan said, ‘I wish they knew all about all the procedures that we’re supposed to take’. He gave the example of the process for referrals and said ‘they can refer people and they should know how to do that’.
- G would like ‘a GP who knows something about endocrinology (hormones) and trans people, to talk to me about it, [and] to just not assume that I’m an expert on my own body.’
Noelle suggests ways GPs can support their trans patients.

Noelle suggests ways GPs can support their trans patients.
I think short term, at least know what the process is like up to date like I said, my own experience with the GP was like an old system where like a psychiatrist appointment was mandated. That’s not required anymore. Wasn’t required when I originally asked him for that referral. So just being up to date on what the process is for our current system is like the baseline. If you want to go further being able to prescribe bridging hormones would be great and not that complicated. Again, it’s treated as a specialised field, but you could get a very good knowledge on the subject with a few hours of reading you probably already have access to those if you are working in the NHS as a GP.
I think affirming people when they do come to you come out as trans is great. Even something as simple as like asking pronouns can show that you are on board and you are supportive I think a lot of trans people might be hesitant to go into full detail or reveal some things about themselves if they don’t feel that the GP is going to be on board.
I think blood tests need to be provided without any pushback or resistance just a matter of care and safety. It’s my understanding that things like voice therapy and ways of hair removal can be offered at a GP level. Correct me if I’m wrong but if the person asks for that and providing it can help smooth over the waiting times for GICs. Learning about sort of what local LGBT groups are available. As well as LGBT specialised therapists. Help provide the best care and support for the patients. Even talking to other GPs in the practice about trans healthcare like encouraging them to get involved will matter a lot in the short term at least until it’s mandated for GPs to know this stuff.
Two key areas of knowledge that need improving are Shared Care agreements and bridging prescriptions.
- Jessica explained that she wanted her healthcare professionals to have better ‘understanding of the issues with the current system and the issues in the NHS pathway’, to be ‘more accepting of alternative routes and… Shared Care agreements.’
- Henry felt that ‘the more that [doctors] know about what they’re prescribing and the more they know about how that’s monitored, the better equipped they’ll then be to support that person.’
Jacob says talk to a trans person in a sensitive way that shows you have listened, understood what is important them and are taking their request seriously.
Jacob says talk to a trans person in a sensitive way that shows you have listened, understood what is important them and are taking their request seriously.
To a GP specifically be super supportive. Even if you don't get it. Be super supportive because I've had the most supportive GP ever. And she has made the biggest difference to everything. I really was feeling awful and dysphoric. I was wearing three binders and stressing out cause I didn't think I was gonna be able to get testosterone and then she's been here and she's said, ''Yes, shared care. Yes, we'll do what we can. Yes, we'll help you.'' And it has been the best experience ever. If you gonna support this person, you've got to support it with all your energy. Be proactive almost like, you know, suggest going down this route or looking at that. You know, if they say, can you email this place, you know, can you email GIDS. Can you do that or can you ask the head doctor of the surgery like if we can set up shared care. Instead of saying, okay, we'll get back to you in a couple of weeks. If, you know, if it's such a small thing as writing an email. If you can get that thing done quickly that shows that that trans person, someone cares that you're getting, you're making progress. And to that person it's, it feels like you've just gone up a whole flight of stairs, not just one step. You know, it feels, it feels great. For other healthcare professionals, make sure you really are competent and know what you're doing and know what you can and can't say to a trans person. And lots will say, oh, everyone's so sensitive and easily offended. It's one thing being super sensitive and easily offended. It's another thing where you've said something that kind of really isn't okay and that person's upset and that person isn't gonna want to open up and they're not gonna want to talk to you. They're not gonna want to continue down that route. They're gonna be looking at other ways. You really need to know what you're talking about. If someone has made it very, very clear that hormones are the way then even suggesting, do you need hormones? It feels like, you know, a, a punch to the stomach. It's not pleasant. That person isn't taking you seriously. They obviously haven't listened, sort of thing. And make sure, make sure you understand what that person is and isn't okay with. If that person says they're very much not okay with anything, you know, sexual [aircraft flying over] themselves and they don't even wanna think about it, because of the dysphoria and you're like, well have you tried it. Have you done this. You know, if someone's made it clear then suggesting they go against something that they really made clear is just offensive. So, I think make sure you're fully competent on, on stuff and that you're not upsetting that person more than they already are. And if they've already been waiting two years, living as their true gender they don't need a six month assessment. They need action.
Bridging prescriptions are when doctors prescribe hormones for patients waiting to access specialist services such as a Gender Identity Clinic. People had the following things to say about them:
- PJ wished that healthcare professionals knew ‘more about bridging prescriptions’ and wished ‘they were more available.’
- Declan said it related to whether a trans person was ‘at ‘risk’ and GPs especially should have more knowledge and are ‘open to prescribing’.
- Cassie also added that healthcare professionals need to ‘accept the reality of self-medication… and normalise the disclosure of that fact and how to go about that in a safer sense.’
- PJ said he wished his healthcare professionals also ‘knew more about being able to monitor your bloods’. He explained how he has ‘heard so many stories of trans guys not having their bloods regularly monitored and then that screws up their levels’
G talks about their wish for healthcare professionals to be experts in trans healthcare rather than relying on the patient.
G talks about their wish for healthcare professionals to be experts in trans healthcare rather than relying on the patient.
I wanna know what’s gonna happen to me. I think there’s this narrative that trans people need to educate their medical staff, which is great. It’s fantastic. It’s like yeah, yeah, like they need to learn. They don’t know what they’re doing. Often, I find myself doing that like I’ll be telling my doctor what’s up. I want like my doctor to just not assume that I’m an expert on my own body. Like I want a doctor to do some doctoring. You know to be like, this is what’s going to happen. Do you understand? It sounds pathetic, but like I kind of want to be shown some yeah. It’s like, you know, someone, who just has confidence. I don’t think GPs have enough confidence. That isn’t me empathising with their ignorance, that’s me empathising with their genuine inability to have been educated about it [Laughs]. It’s very strange that there aren’t trans GPs doing this. You would think that more trans people would have gotten out of medical school and started practicing by now. But no and that’s what’s really strange as well is it’s so disparate.
And I also think that, you know, the first informed consent clinic in London is about to be set up. Which is gonna absolutely change the game in terms of access. But what’s that gonna do in terms of like GPs feeling like they have the impetus to learn things. They’ll be like oh well that’s fine, they can get it wherever they need to now. Like as opposed to being like, wait, this is gonna to increase precarity and it’s going to reduce the amount of people applying to GIC which will overall effect statistics in the way the government isn’t taking it seriously enough and they won’t get any funding. The whole thing is going to collapse, like putting a band aid on the problem. GPs need to have the power to like examine people and help people and diagnose people with dysphoria if that’s what they need. And prescribe hormones if that’s what they need. It just feels, it feels like the whole thing about like you need to educate your GPs. It’s like, well, I shouldn’t. They should be good enough doctors to know [Laughs] I am sorry. It feels a bit like I don’t take much joy in having to construct my own transition. I want there to be a framework. I want there to be people who have some expertise. I feel like trans people, the whole thing about like trans people being experts of their own bodies. It’s like, well yes, but I’m not an expert of my own liver function. I’m not an expert of my own like my own spermatozoa production. I’m not an expert of my sleep cycle and my muscle to body mass ratio and these things are things that I want, I want an endocrinologist to talk to me about or a GP who knows something about endocrinology and trans people to talk to me about it.
Understand the diversity of trans bodies and pathways
Young people wanted their healthcare professionals to be aware of the diversity of trans bodies and specific healthcare needs.
- Cas said, ‘try and educate yourself on the more diverse society. Because the world has never actually been in black and white, it’s always been in colour.’
- Max said, that services will be requested by ‘different identities’ and should be treated ‘as normal’.
- Jessica highlighted the importance of ‘more understanding of non-binary issues’.
Ezio shares the importance for health professionals to treat trans patients ‘no differently than you would anyone else’.
Ezio shares the importance for health professionals to treat trans patients ‘no differently than you would anyone else’.
I think try and do your research and try and find out as much as you can online, I mean even if it’s wrong, you know, a lot of trans people won’t be that shy about correcting you just treat the patient no differently than you would anyone else, just accept that they may have some additional needs. And also just yeah take care of them in the same way that you would another patient. And if you can try and see if you can attend any sort of, because they have like weekend courses in London where they teach you things about how to like properly interact and, you know, what the right questions are to ask and, you know, also realising that because a lot of GP’s have it where they will change people’s records and put them down as male or you know, like FTM but the problem with that they then get screened in for prostate checks and it happens the same way as well for like ovarian cancer and stuff and it’s, you know, like breast screening and like But yeah so it’s sort of I guess I know that I’ve been put down as like Mx because you have to be either one or the other and like they should just create like a third term where you can just put down this person is like FTM, MTF or just, you know, anything else it would make so much more sense, it would make life so much easier for people because it’s not tricky being put either male or female particularly with passports, you know, because you’ve got to be one or the other.
The young people we interviewed were keen for health professionals to be aware of the different healthcare pathways that trans people take.
- June wanted to make clear that ‘not all trans people want a medical transition and that just because someone does or doesn’t want a medical transition doesn’t mean that they are any more or less trans or, like, need support any more, or less’.
- Bay said that often ‘different things are needed in a medical setting for different bodies’
Declan said professionals need to ‘have the knowledge that trans bodies are different’. He gives the example of being questioned by a nurse when he asked for something to cover his top half during an examination. He had to the explain that he was trans. He said ‘if they just had a bit of that knowledge [beforehand] it would be quite [a lot] easier to deal with’.
CJ shares an awkward conversation about the effects of hormone therapy on their body due to a lack of knowledge.
CJ shares an awkward conversation about the effects of hormone therapy on their body due to a lack of knowledge.
I think the, one of the things that I’m so grateful that my GP knew and I didn’t know going in, was that he could prescribe me testosterone, off the back of the recommendation from the gender clinics. Gender clinics make recommendations, but GP’s can actually make prescriptions. It would be great in general if, and I don’t know how you would even do it, but, if GP’s could particularly, no any GP’s. I was going to say particularly if they know that they’re dealing with a trans person, but there is so little knowledge available there for GP’s, and so much of the time they don’t know what they’re looking for or why they’re looking for it, or why it might be a problem. An example: I got a, I had some blood tests, I got a panicked telephone call from my doctor at the GP, being like we’ve got your blood results back and we need you to come in. And I was like, “Oh okay. This doesn’t sound good.” And I went, “Can I ask why?” And she said, “Your testosterone levels are through the roof.” And I was like, “Yeah.” That’s because I take testosterone daily. And there was a pause on the end of the phone, and she was like, “Well why would you do that?” And I was like, “Because I’m trans.” Those kinds of things I think GP’s need to be aware of before they sort of do the, this is just a normal kind of investigation. It would also be great if GP’s understood that being trans is part of my body, but also my body runs in different ways, like when I say I can’t sleep, or if I have tonsillitis or if I’ve broken my arm, or if I’ve fallen over, there are so many things that I do that are not, they are only trans because it happens to be me that’s doing it. And I think GP’s tend to jump to, “Oh you’ve got the trans flu,” and you’re like, “No, just the regular old kind and it sucks.” So like both information and less reliance on it, all at the same time I think would be great.
Be proactive in getting training on trans issues
Training and awareness on trans issues was thought to be very important. Young people suggested healthcare professionals should seek out knowledge and do research before seeing a trans patient.
- Henry advised, ‘educate yourself before the trans person walks into the room.’
- Tyra, Rahul and Bay stressed the importance of ‘basic awareness training’.
Bay gave the examples of ‘asking what pronouns someone might want to use, or not using gender terms when it’s not necessary to’. They also mention being sensitive about ‘procedures that are needed based on your [genitals], so things like smear tests’.
Jessica talks about the importance of learning about trans healthcare ‘in advance’. ‘If you don’t have a trans patient yet, you probably will someday’.
Jessica talks about the importance of learning about trans healthcare ‘in advance’. ‘If you don’t have a trans patient yet, you probably will someday’.
Be open to Shared Care Agreements. They are not scary. They’re a good thing and they’ll help a lot of people and I think that I am someone who is like very proud of the NHS. Like the best thing to happen to this country is the NHS. My favourite prime minister is Clement Atlee, all the rest. Like yes, the NHS are great. And so like I think that Shared Care Agreements and supporting trans healthcare and stuff are an extension of the fundamental ideals of the NHS and the fundamental message of the NHS. And if taking a Shared Care Agreement is part of that and part of extending those services and helping the most people in the most cost effective way possible and helping them get the healthcare they need and helping everyone get the healthcare that’s accessible to them. If taking Shared Care Agreements is a part of that and it’s making it cheaper for a person who isn’t you that healthcare tax to access services then that should be, that should be the standard because that should be the goal of the NHS. I’d say, be open to that and get clued up on trans issues. Even if you don’t have a trans patient yet, you probably will someday. It’s best to read up on it in advance rather than say, I’ve got a trans patient, now I need to read up on it because you may already have one and you might not even know. So, I’d say, definitely read up on, read up on stuff and be open to Shared Care Agreements and stuff. Keep a close relationship with those private healthcare services ‘cos a lot of people rely on them at the minute. And, hopefully, they won’t have to in the future, but, right now, that is the case.
Training and awareness is also important in being able to identify inaccurate information. Ari described the importance of GPs ‘getting a working knowledge of trans healthcare before they next see you’. They added that ‘otherwise you get misinformation going both ways and then nothing goes anywhere.’ Shash added that it was important that professionals educate themselves and ‘be critical…of what you see in the media.’ They warned that ‘especially when it comes to trans issues, [the media] could be very sensationalised, not necessarily true or misleading'.
N describes the importance of learning ‘trans sensitivity’ and improving an awareness of trans bodies.
N describes the importance of learning ‘trans sensitivity’ and improving an awareness of trans bodies.
I think there’s like how to support trans people even getting into the room, and then there’s how to, how to prevent that being so traumatic they never come back again. And so on the first one I think it would be good if, I haven’t thought this through I’m kind of out, answering it out loud, but I feel like it, if I can look up GP’s and see that like this GP says they’re trans aware or trans inclusive or something, I’m gonna feel way more confident going there than what the current situation is which is that I just have no idea what I’m walking into. I think then if… so I, this is a, I think there’s a structural issue that I’m not sure how they overcome which is that they categorise you, like part of their search terms for people is male or female, and so like I had this thing last year where I went to A&E, I thought I’d, I thought I might have fractured my ankle, and the woman at reception was trying to find me in the system and couldn’t find me. And then it turned out she was searching me as male, and then that’s why she couldn’t find me basically, and which was, and then she was really embarrassed and awkward, and apologetic, and it just made the whole experience like semi-humiliating, even though it didn’t need, like it didn’t need to be, it wasn’t inherently humiliating, something about that, so I think that there’s a thing about like not, I don’t know how a GP gets around that because that, it’s not the GP, well to my knowledge it’s not the GP’s surgery that can control that specifically, that they have to designate you one or the other, but I do think that there, there could be a kind of like “How to refer to you,” option, and a non-gendered way of, I mean I think, because it’s medicalised often it does end up being non-gendered, because they’ll talk about, they won’t talk about well not always but, they’ll talk about what’s there, rather than like who you are. But I think having some like trans sensitivity, I mean I don’t want to say training cos I don’t think training changes things necessarily, but trans sensitivity practice of using like trans affirming language, and giving agency and choice around things.
Listen to your trans patient and believe them
Many trans and gender diverse young people commented on the importance of being ‘believed’ by their healthcare professionals.
- Bee stated that it’s ‘really important to trust and believe your patients’ because ‘patients are the expert on their experience’.
- Safia recommended professionals ‘take the time’ ‘to really listen to what your patient is telling you and what they’re asking for.’ Most importantly ‘believe them.’
- Finn said that professionals should be wary of ‘saying that [trans young people] might just be confused’.
- Bailey talked about experiences of being told by health professionals ‘you are not trans, you're just autistic’.
Evelyn said, ‘Listen to trans people, and listen to what they want’. Jack said, ‘listen to your patient, believe them’. Tori felt the benefit of her GP taking this approach: ‘my GP was incredible, he listened to me and knew that this is what I was gonna want to do anyway’.
Sophie says ‘it’s really tough going to your GP’. ‘It was one of the hardest things I’ve had to do’.

Sophie says ‘it’s really tough going to your GP’. ‘It was one of the hardest things I’ve had to do’.
I would say if GPs knew more about the key points are things like gender identity being a spectrum. Pronouns and names, the importance of pronouns and names and the fact that gender identity and sexuality are not, can be related, but not, not exclusively related, that they can change. And really just listen to understand that it’s really tough going to your GP and going to anyone and saying that you are trans your non-binary and whatever. It was the hardest thing one of the hardest things I’ve had to do. It’s something that I have, would only be able to do because something that I was able to do because I had knowledge when I was sort of knowledge unable to speak it and sort of say, this is who I am and I was, I felt comfortable enough to do that. As a rule it was something, it’s something that is very difficult. So GPs need to understand and respect that—I realise I went off on a tangent. I do apologise. Understand and respect that and be, just listen and understand that’s my main message.
Shash talks about trans healthcare as ‘lifesaving’ treatment.
Shash talks about trans healthcare as ‘lifesaving’ treatment.
I wish they understood what the like I wish they understood that trans healthcare is not a, an elective kind of treatment, or something like that, you know. It is a lifesaving and an emphasis on the lifesaving, like trans people are, like suffering from not getting the healthcare they need. And like it does cause them genuine distress, it causes, like I, like people have been traumatised from their like experiences of healthcare, and like it’s not, for so, one thing I’d say is like GP’s is to be educated and educate yourselves attend any like training that’s offered that’s around gender, gender things as general, because I know, I know it does happen, I know it’s, it can, it’s mostly optional that’s the unfortunate thing, really. It’s not really, it’s not mandated in any way, even in med school and stuff like, so do educate yourselves. Make, like, and if in doubt I guess, always make, contact like the GIC or one of the local GIC’s or like whatever, because more than, more, more often than not they are willing to help, try and help you navigate a trans patient’s care. Even though if they are like inundated by requests, at least just sending an email can’t hurt, you know.
Like and it’s not, and like, and a lot of the time trust what like, to an extent what trans people say to you because they would’ve probably learnt a lot about this in, than you have, in like your few months of med school, like wherever it’s been. You know like this is a lived experience for them. This isn’t like, this isn’t something they can just read a module on and skip, you know, or like just attend a, this is a something they’ve been going through day in day out. So when trans people tell you about like what they’re experiencing or what they need, they are not like just saying it for the kicks, you know like, that, it’s something they genuinely feel like they need. And it’s, could change their lives for the better.
And it’s and another thing is like not to conflate like gender dysphoria something with something mental health related, because that’s something that popularly happens, and it’s definitely, it’s not a mental health condition. And it’s what like, and treat it as, it’s something that needs to be treated but it isn’t something that needs to be like. Trans isn’t the illness, gender dysphoria is the illness here and gender dysphoria is what you’re treating. They’re still going to be trans at the end of the day and so making sure that they’re like one of the easiest things you can do, like even just to start with is changing their pronouns, preferred name on the system, and making sure especially for non-binary patients because I know it’s tricky whatever system they use, tends to only have a binary gender system, make sure you put the pronouns, or in the notes at least, to, and this is especially important because the amount of times, it’s not the GP’s that’ll be the transphobic people, it’s the receptionists and it’s, you don’t want to have to be going into an appointment and in a room full of patients to hear your dead name or something like that. You don’t want that. So like, you want your patients to be comfortable and one of the things you can do easily is changing the name and pronouns.
Eel explains how the doctor’s office can feel like a ‘safe place’ when experiencing gender dysphoria.
Eel explains how the doctor’s office can feel like a ‘safe place’ when experiencing gender dysphoria.
It would be nice to be asked, what’s your pronouns? like for a GP I guess I would really like it if like if I was having like a mental kind of like, if I was feeling like the world was against me and I am so alone and I have no one to turn to and I know I am one gender, yet the world sees me as another and I want to be able to like talk to my GP and kind of maybe be quite vague, ‘cos you don’t wanna be like, well, I have a penis, but I feel like I should have boobs and a vagina and I am mentally torn and I want to die because of the situation. Like you don’t wanna spill your heart to a GP as a stranger. I feel like, you know, again, like maybe some training could be done to be like one of the person comes and they say these things or they give off a vibe. You could say, well, hey, maybe you’re experiencing gender dysphoria and kind of be very like helpful and be able to guide the young person or whoever to and just make the GP and the doctor’s office like a safe space, I guess.
Respect trans healthcare is urgent and have compassion
Young people were keen for health professionals to understand the urgency of trans healthcare.
- June said that it was ‘quite unsettling’ that his healthcare professional ‘didn’t understand the immediate urgency in my needing to be on HRT as a trans person with dysphoria’. He said ‘I don’t think she understood that it was harmful to my mental health to be expected to wait three years to medically transition’.
Theo says healthcare professionals should be aware that ‘gender is fluid’ and ‘all GPs should be aware of trans issues’.

Theo says healthcare professionals should be aware that ‘gender is fluid’ and ‘all GPs should be aware of trans issues’.
Acknowledge that gender is fluid and so a trans man can wear a dress if he wants to and then not all trans women have to wear dresses, ‘cos not all cis women wear dresses. And also that the Gender Recognition Certificate that should, the way the panel, the way the obtaining it, you have to go through a panel of people who have never met you, that shouldn’t be, that shouldn’t happen. It should self-identification and there should be a third option on a passport where’s it an X, Mx should become a recognised pronoun sorry, recognised title. All GPs should be aware of trans issues. I would, I thought when junior doctors are training, they have to go through all sorts of, all the types of healthcare it seems that trans healthcare is left out. GPs should be trained and nurses or any medical professionals should be trained, even a receptionist should be trained. I don’t, I can’t remember if that’s everything, but yeah, I think and also the spouse thing where somebody’s spouse has to consent. I mean, there could be people who were like estranged from their partner, but are going through the process of a divorce and the spouse may not consent for all sorts of reasons and like it’s not the spouse’s business and then they don’t have control over that person’s body. And, and that’s also outdated from when same-sex marriage was illegal, wasn’t legal. There needs to be a lot of improvement.
Michelle wanted health professionals to acknowledge the gravity of ‘mental health issues’ in the community. She said, ‘Flip a coin whenever you meet up with a trans person, that person will have a 50% chance roughly of having some kind of suicidal crisis in their time.’ PJ said that ‘if a trans person goes to the GP’ it’s a ‘last resort’ because ‘they’re at the end of their tether’.
- Cassie said ‘above all, please realise how hard this is and that nobody is choosing it.’
- Jaz wanted healthcare professionals to ‘think about what you can do to empower people.’ She said ‘what [healthcare professionals] do can have really serious, really important positive and negative consequences in terms of like what happens to them or doesn’t happen to [trans] people.’
CJ advises healthcare professionals to ‘never forget how much power you have over somebody’.
CJ advises healthcare professionals to ‘never forget how much power you have over somebody’.
Never forget how much power you have over somebody, it may not feel like it, if may feel like you are just a cog in a thing against another cog, you are the most terrifying thing to most trans people, because we’re just terrified that you’re going to say no. And please don’t forget the amount of time that it takes for us to have the run up to say something to you. The amount of conversations that a trans person has had in their own head, playing out conversations with other people, I don’t believe anybody wakes up on a whim and then just decides, “That’s it, I’m going to start medical transition.” And I think GP’s and specialists in particular need to be aware of the fact that in so many ways they are, they are gatekeeping and people just want to be let in.
Evelyn says GPs ‘should understand the urgency’ of trans healthcare for young people ‘going through puberty.
Evelyn says GPs ‘should understand the urgency’ of trans healthcare for young people ‘going through puberty.
I think with trans youth, the GP’s should understand like the urgency of it, as opposed, because she was like, “Oh I’ll write the referral letter,” but the referral letter was quite a while for it to be written out to the Tavistock, and sent to the Tavistock, and obviously when you’re not on blockers and you’re twelve, thirteen years old, going through puberty, it’s a really rushed thing, like whilst we were waiting on, if it was pulled back a bit you know, if she’s done it sooner or things had been done quicker, we could have maybe prevented some areas of puberty that I went through more than they are now.
Engage with the local trans community
Some trans and gender diverse people told us that talking to the trans community would help healthcare professionals learn about the reality of trans healthcare.
- Begam stressed the need for professionals to ‘try and understand the community’.
Tyra talked about ‘community outreach with people’ and being involved in different projects whereby health professionals got training provided by trans people like them. Beth talked about ‘working with LGBT organisations within my community’ and said ‘when those organisations come to you and say, “Would you like us to do some training to make your workplace more inclusive, more supportive to a larger amount of people?” take them up on it’.
- Michelle stressed the importance of hearing and ‘reading some trans voices’.
Anderson wants their health professionals to be ‘clued up’ on LGBT services in their local community and to ‘engage with people and ‘speak to the community.’

Anderson wants their health professionals to be ‘clued up’ on LGBT services in their local community and to ‘engage with people and ‘speak to the community.’
Trans stuff in general, they should know about trans healthcare, so like hormones, how to access hormones, services that we can go to. I feel like if you’re a GP that works in the community, especially like mine where they work in quite an, well it’s clearly quite a queer community cos I know of at least five queer people and trans people who use that GP. But to just keep up on that kind of stuff, know about services that they can go to, know about counselling services that are LGBT friendly, [charity] offer trans testing and healthcare stuff like if they’re gonna engage with people just to be clued up on things, and to speak to the community like do community outreach stuff. I would happily do a focus group at my local GP if they put out something, and be like, “Hey are there any trans people who want to talk to us about how we could do better,” I would be on it in like seconds, I have literally nothing else and all the things in my head just to give to them.
The trans and gender diverse people we spoke to also felt it was important for health professionals to be a visible advocate for trans healthcare.
- N said GPs and health professionals should be clear that they are friendly to trans people. They said, ‘if I can look up GP’s and see that like this GP says they’re trans aware or trans inclusive or something, I’m gonna feel way more confident going there than what the current situation [where] I just have no idea what I’m walking into.’ A adds that, ‘if there was like some way to indicate that you were a trans friendly medical professional that would be cool.’
- Cassie said she wants healthcare professionals to speak out on behalf of trans people ‘advocate for trans healthcare as much as you can and normalise general nonconformity and transness within your patient population.’
Be respectful with language and questions
One message to healthcare professionals working with trans and gender diverse people was to work on using the correct names and pronouns and steer away from personal questions.
- Finn stressed the importance of not saying the wrong gender (misgendering) for patients and Sophie talked about how important it is to ‘respect people’s name and pronouns.’
- Bee said that it was important professionals ‘get up to date with training and language around gender or pronouns’.
- Eel commented that ‘it would be nice to be asked, “what’s your pronouns?”. Noelle added that ‘something as simple as like asking pronouns can show that you are on board and you are supportive’. (see also GP surgeries).
- Another message was understanding that not every illness that people see their GP about is related to being trans or gender diverse.
Michelle reflects on the positive impact of hearing a nurse use the correct pronouns at a crucial time in hospital.
Michelle reflects on the positive impact of hearing a nurse use the correct pronouns at a crucial time in hospital.
Try to get the pronouns right, as much as you can, cos one of the best, well actually another positive experience, right, cos I had, I went into an A&E after my first suicide attempt, and this one , she went out the room to talk to someone, like on the phone and I could hear her, and she was saying like, “Well she’s got insight, so she knows that there’s something wrong, so I don’t think like, and I don’t think a wards going to help her.” And she was talking to a third party, where she didn’t think I could hear her, and she was still respecting my pronouns and stuff. And like that made me feel so much better. So just the little things like that, you know, say, do the pronoun game. If you get it wrong apologise quickly and just try again next time. Don’t make a big thing of it. Like making the room that you’re in with the trans patient feel like a refuge from the world where their identity will not be questioned. I mean mistakes are cool obviously, mistakes, everyone makes them so don’t worry over too much. But if you make that room a place where they don’t have to worry, you may find that trans people may just start unloading some stuff from you in their life, I mean that’s something I’ve done, getting my injection, and then suddenly just because I felt safe enough I’ve been able to go like, “Things have been really tough lately, you know,” and be prepared for that conversation to come up, cos it might happen.
Rahul talks about social etiquette in healthcare interactions, ‘every time you have a GP appointment with a trans person, you really don’t have to ask them about their genitals every single time like it’s possible to go through an appointment without talking about people’s genitals.'
Michelle commented that a trans person could break their arm ‘go to A&E and somebody says, “Yeah but, you know, how do you feel about your genitals?” So that’d be one thing for people to be aware of. Don’t do that’. Loges commented that professionals should ‘make sure you don’t ask any too invasive questions and ask them the right way’.
More widely, the use of names and pronouns and gender markers was especially important for administrative systems.
- Safia said ‘if you have an “other” box under the gender form, then you could let people fill out their own thing’. N added ‘I do think that there could be a “How to refer to you,” option
See also:
Trans and gender diverse young people’s views on improving healthcare
Trans and gender diverse young people’s experiences of GP knowledge, process and referrals
Trans and gender diverse young people’s experience of GP surgeries
Trans and gender diverse young people’s experiences of shared care, prescribing and self-medication
Trans and gender diverse young people: diverse journeys and pathways