What is 'good' healthcare?

What is 'good' healthcare?

In almost 15 years of interviewing people all over the country about their experiences of health and illness for this website, we’ve heard lots of examples of good healthcare and sadly some examples of not so good healthcare. Much can be learnt about improving healthcare provision from listening to people’s  experiences so we were really pleased to be commissioned to come up with a list of what makes up the core components of ‘good’ healthcare. 

The method
We reviewed existing literature and looked back through our archive of over 2000 interviews (excerpts from which appear on this website) to see what people said had made, or could have made, their healthcare ‘good’ rather than just minimal or basic. We conducted a series of online and offline focus groups with people who have long-term conditions to discuss the components in detail.

The results
Each of the 8 good healthcare components are listed to the left with videos of people sharing personal examples.

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